Engineering Preview v0.8 · AI-only staging prepared
Call → task → accountable outcome
Every call should leave work in a better state.
VoiceDesk turns an ordinary business call into governed work. AI handles the routine, policy controls the action, and a person takes over when judgment or responsibility matters.
Public walkthrough only · first real call not yet tested.
- 89 / 89focused inbound checks · 2026-10-19
- 0 daysraw audio retention in first-call policy
- 0 actionsexecuted during staged call evidence
No real-call result is claimed here. The interactive trace is a client-side simulation and never contacts the VoiceDesk runtime.
CALL / PUBLIC WALKTHROUGH
SIMULATION · NO CALL
CALLER SAIDI would like a product consultation tomorrow at 3 PM.
RECORDING DISABLEDTOOL AUTHORITY: NONE IN THIS DEMO
Control is the product
A phone call, a work item, and a business action are not the same thing.
VoiceDesk keeps them separate so accepting a support task cannot be mistaken for answering the phone—or for completing a booking that never happened.
Contact state
Ringing, active, held, transferring or ended. This is the actual telephone and media lifecycle.
Work state
AI handling, waiting for a person, human assigned, after-call work or closed. This is operational custody.
Action authority
Read, draft, confirm, execute or refuse. Every booking, message, refund or update has its own policy.
From speech to accountable work
Short for the caller. Structured behind the conversation.
The caller speaks naturally; VoiceDesk maintains the state, evidence and permissions a business process needs.
Connect
Receive an authorized inbound call through a telephony provider, SIP environment or browser test channel.
Understand
Detect turns, classify intent and collect only the fields that the chosen task actually needs.
Ground
Use approved business knowledge with source, scope and freshness instead of free-form model memory.
Check
Evaluate confidence, risk, policy, identity and required confirmation before any business write.
Act or hand off
Read back a verified result—or transfer a concise context package to a responsible person.
Human-aware by architecture
Automation should know when responsibility changes hands.
VoiceDesk is not designed to trap callers in a fluent dead end. A person receives the reason, collected fields, risk signals and next step—not a blank call with “the bot could not help.”
- Direct requests for a person remain first-class.
- Uncertainty and repeated failure create a human path.
- Contact media and case ownership change independently.
Autonomy is per task
No single “turn on AI” switch for an entire company.
Each workflow gets the lowest level of authority that can safely deliver value. Higher automation is earned with evidence.
Human only
Refunds, complaints, sensitive identity and high-risk commitments.
AI assist
Summarize, retrieve and recommend; a person remains the decision-maker.
AI read-only
Hours, location and approved status lookups without side effects.
Confirm action
Prepare a bounded write and require explicit caller confirmation.
Auto action
Only for a proven low-risk flow with monitoring and recovery.
Where to begin
Start with one narrow call flow that matters every week.
Appointments
Gather requirements, check approved availability, confirm the slot and preserve the result.
Service intake
Capture the issue, identify urgency and create a structured ticket or callback task.
Messages and callbacks
Take a complete message outside business hours and assign a visible next step.
Approved answers
Answer from current business sources, then escalate when judgment or access is required.
Evidence before adjectives
What is verified, what is in validation, and what is not measured.
467/467 full VoiceDesk regression checks passed on 2026-10-18.
89/89 focused AI-only inbound, privacy, speech and launcher checks passed on 2026-10-19.
Authorized test-number callbacks are configured; the first owner-initiated call remains pending.
Real PSTN audio, Taiwan Mandarin field quality, production latency, cost, reliability and human media takeover.
One call flow. One accountable pilot.
Bring a narrow workflow, approved knowledge and the people who own the result. We will define what AI may say, what it may do, and where a person must take over.